Frequently Asked Questions

How We Can Help You

Are Your Services Covered By My Benefits?

This all depends on the wording in your insurance plan. Some insurers cover psychologists only, but most do cover clinical counsellors. Check to make sure that an RCC (Registered Clinical Counsellor) is named under your plan.

Do You Bill Insurance Companies Directly?

We bill certain insurance companies and programs directly, including ICBC, EAP, and WorkSafeBC. At present we do not direct bill to private pay insurance companies such as Manulife or Blue Cross. At the end of your session, you will be emailed a receipt, which includes all the necessary information for you to submit to your insurer.

How Many Sessions Will I Need?

The number of sessions required varies from one person to the next. For severe trauma and attachment wounds we can see people on an ongoing basis for a year or more. For others who are looking to work through a particular tough situation in their life it may only be a few weeks. Our work with couples is usually a time commitment of 6-12 months to see lasting change in the relationship. In general, we recommend weekly or bi-weekly sessions at first, with monthly check-ins thereafter.

What Happens In An Intake Session?

An intake session typically starts with the limits to confidentiality and then collecting information about your day-to-day life and support system. We then move on to talk about the issue(s) that brought you to counselling and we set some goals for future sessions. At the end of a session your counsellor will give you an idea of how many sessions they believe you may need.

Do You Support Members Of The 2SLGBTQIA+ Community?

Absolutely! We support every person who comes to us no matter how they identify and what they believe. Our job is to help you explore and heal the conflicts you have within yourself and your relationships and to help you see your innate value as a human being. We do so without any judgement.

Do you work with people in ethically non-monagmous relationships?

Yes. However not all of our therapists are specifically trained or experienced in working with folks in ENM relationships. Please read the therapist bios when choosing which counsellor to work with.

Do I Have To Talk About My Childhood?

As a clinic that practices from an attachment-based lens, exploring your whole life experience from when you were younger is an important part of helping you understand who you are today. This is especially important with couples and partner work as our early attachment experiences are mirrored in our romantic relationships.

Do You Treat Trauma?

Yes, we do. All of our clinicians are trauma informed and have experience working with trauma. Models such as EMDR, somatic based therapies, and IFS are all effective in trauma work.


If you are ready to take the first steps towards a healthier relationship, book a free consultation with us today.